Customer insights that will shape the way you do business.


We will work with you to develop a mystery shopper programme directly tailored to your needs as a business owner. Our extensive experience in customer service and feedback will provide you with valuable information and insights, to help you understand your business and identify opportunities for improvement.

Our surveyors, mystery shoppers and focus groups are comprised of people from withing your local market, and genuine consumers of your products and services. Who better to provide you with an honest account of your business?


Incognito is committed to providing clients with independent and unbiased opinions, based on genuine first hand observations. Our experiences are supported by insightful comments and tailor made rating scales that provide quantitative data for trend analysis and bench marking.




Confidentiality - our findings are yours and yours alone

Accuracy - we provide genuine observations and factual information, not based on assumptions 

Discretion - our team are experienced, with sound judgment and integrity 

Solution focused - our comments are insightful and forward thinking


Simply put, it's our people. We understand the essence of customer service; it’s the human interaction that counts.

Our team understands what defines great service in a variety of situations and environments. They will articulate what they have seen and experienced in a written report. They will provide constructive criticism and comments, without being judgmental. Most importantly, they are genuine consumers and provide honest feedback.

Incognito is NZ owned and operated, by people that are passionate about New Zealand business and understand what factors create an exceptional customer experience!


“If you really want an independent view of what is happening in your business in a bid to continually improve, I would highly recommend Steve and the team at Incognito.”

- CEO, Hospitality Client


Contact us to discuss how we can make a positive difference in your business, and how we can work to continually improve your customer service.