KILT - Clothing Boutique

A lasting impact

These days if a retail store just has clothes, accessories and some music playing, it's not likely to have a lasting impact. A great shopping experience needs to please all the senses. It's just as much about the atmosphere as it is about the clothing and accessories.

Kilt in Taupo provided a dream shopping experience. It didn't need to be extravagant because of the beautiful subtle features that made the whole experience really enjoyable.

As soon as I walked into the store I was greeted by the shop attendant who welcomed me to the store with a friendly smile, and was offered a non-alcoholic cocktail with crackers, fruit and cheese to nibble on while walking around the store. This immediately made me feel valued as a customer and comfortable to take my time looking at the clothes.

Kilt is a very visually appealing store, with colour tones that complimented each other well and lighting that is both warm and inviting. In particular the selection of clothes on the mannequins were really appealing which drew me in and gave me an idea as to what clothes were on the racks.

It is the small things that differentiate great stores from ordinary ones. What differentiated Kilt from other retailers was the layout of the clothes on the racks. The clothes were colour coded on the racks which made choosing items so much easier. I personally loved this feature of the store because I know what colours I enjoy wearing and could go from there. It also meant that the ladies in store could spend more quality time with me because they knew what colour I liked and could make recommendations from that.

The customer service provided was to a really high standard. The staff member was helpful and patient with me. She offered suggestions, engaged in conversation with me, and she knew all of the products really well. She wasn't pushy at any stage, but took the time to let me know of the deals that were going on at the time.

While I received great customer service, it was a busy store and the staff member was having to juggle a lot of different customers at the same time. She handled this pressure well, but if they had had another staff member in store, they could have paid even more attention to each shopper which would add to their shopping experience even more.

Overall my shopping experience at Kilt was one I will remember. It engaged all of my senses and the drinks and nibbles on offer made me want to stay longer. The customer service was excellent. I felt valued as a customer and really enjoyed my time shopping there.

A store I would highly recommend to anyone looking to shop in a quality boutique and I understand the have stores nationwide.

The Incognito Blogger