Foundation -Bar - Kitchen - Lounge

Foundation Bar Hamilton a worthy addition to INCOGNITO'S "Best of the Best"

What a pleasant surprise dining at Foundation Bar was. I thought I had it all figured out before going, a very large, modern bar/restaurant with prominent signage, located at The Base. This was going to be average at best…at least that's what I thought.

When we arrived the restaurant was already reasonably full and had a nice buzz to the atmosphere, good for a Monday night. As we were led to our table I noticed the interior has been cleverly designed to cater for different uses without compromising the customers' experience.

We were seated in the dining area which had nice music, attentive staff and everything you'd expect when eating out. There was a large family group dining but they were seated in a separate and very nice function room, giving them more space and the freedom to make noise and move about without disturbing other diners which was great. There is also a large bar area with sports on big screens for those not wanting to sit around a table; this too was separate so there was no disturbance to either area, top marks again, this is a clever and thoughtful design feature.

The food at Foundation was exactly what they say it is: a fantastic selection of fresh local cuisine. The menu had a lot of options to choose from including several options for special diets and we were very pleased with our choices. Each meal was a generous portion, well presented and tasty.

What most impressed us at Foundation however was the service. It is true that the service you receive will affect your dining experience and is as important as the food itself. It is in the small details which makes the difference between good and great service. A proper initial greeting, being seated without delay, drinks never left empty, food arriving faster than expected, all these are important and were achieved at Foundation.

Although when something goes wrong, how it is dealt with can make or break your experience and can set one restaurant apart from the others. Usually this happens when a drink is spilt, our incorrect meal is presented or an item is missing.

In our case a coffee which was ordered to go with desert didn't arrive until after everyone else had already finished. Our server apologised, didn't try to make any excuse then took it off our bill. What had the potential to leave us with a negative impression right at the end of the evening was turned into a positive one and a credit to the establishment. Great work Foundation. Great atmosphere, Great food, and Great service.

A welcome addition to the dining scene at the base.

The Incognito Blogger