Incognito clients enjoy a competitive advantage because they have a greaterunderstanding of their market’s expectations of their products andservices. Incognito provides “Customer insights that will shape the way you dobusiness”. You will see service from your customer’s perspective and you willbe in a position to make changes that result in greater profits for yourbusiness.Incognitohas a wealth of experience in identifying and measuring many forms of customerservice expectations from a consumer’s perspective.

Howwell do you know your customers and what things are the most important to them?How does this compare with what you are offering them at present?  Incognitowill help you identify your customer’s expectations and provide tools tocapture and measure these results against a quantitative ratings system,and supported with constructive written feedback and suggestions

Reviewing your reports

We know that running a successful business can be extremelybusy, so you need to minimise the time reading reports and focus your effortson improving the business. We suggest that you start with your bottom lineresult. If in your opinion this is within an acceptable level, quickly scan thecategories to confirm that there are no hidden issues. If it looks OK, you cansafely read the report later.

If the bottom line result is not within an acceptable level,review the categories to identify the key issues and then read the detailwithin these sections. The sooner you focus on the corrective actions, thesooner you can start retaining customers.